Rubbish Removal Brent Privacy Policy
This Privacy Policy explains how Rubbish Removal Brent collects, uses, stores and protects personal data about our customers in the Brent area. It also outlines the legal bases we rely on under the UK General Data Protection Regulation and the Data Protection Act 2018, how long we keep personal data, with whom it may be shared, and the rights you have in relation to your personal information.
This Privacy Policy applies to all Rubbish Removal Brent customers and prospective customers in our service area, including individuals, households, landlords, letting agents and businesses who contact us, make enquiries or use our rubbish removal and related services.
Who we are and how to contact us
Rubbish Removal Brent is a rubbish collection and disposal service operating in the Brent area. For the purposes of data protection law, we are the data controller of the personal data we collect about our customers and prospective customers.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our main contact channels. Please make it clear that your query relates to privacy or data protection so that it can be directed to the appropriate person.
Types of personal data we collect
We collect and process various types of personal data in order to provide our services and manage our relationship with you. The information we typically collect includes:
Identification and contact information such as your name, address at which waste is to be collected, billing address if different, email address and telephone number.
Service information including details of the rubbish removal service you request, property access information you choose to share, preferred dates and times, photographs you send us to obtain a quotation, and any notes relevant to the safe and effective delivery of our services.
Communication information including details of enquiries you send by phone, message or email, and records of our communications with you, such as booking confirmations, reminders and follow up messages.
Billing and payment information including payment reference details, amounts paid, invoices issued, payment method and associated transaction records. We do not store full card details; where card payments are taken, they are processed by secure payment providers acting as data processors on our behalf.
Technical information where applicable, such as basic information about how you interact with our online contact forms, for example the date and time you submitted an enquiry and basic device or browser details. We do not seek to identify you from this information unless it is combined with other information you provide to us as part of an enquiry or booking.
How we collect your personal data
We collect personal data directly from you when you contact us to request information, ask for a quotation, make a booking or otherwise communicate with us. This may be by telephone, text message, messaging app, email, online form or in person.
We may also receive personal data about you from third parties who act on your behalf or in connection with our services, such as letting agents, landlords, property managers or colleagues who arrange a collection on your behalf. In such cases, we will treat your personal data in accordance with this Privacy Policy.
Lawful bases for processing your data
We rely on different lawful bases under data protection law depending on the purpose for which we are using your personal data. The main lawful bases we use are:
Contract: We process personal data that is necessary to take steps at your request before entering into a contract and to perform a contract for rubbish removal or related services. This includes handling enquiries, providing quotations, confirming bookings, carrying out collections, issuing invoices and contacting you about changes to your booking.
Legal obligation: We may process personal data where this is necessary to comply with legal obligations, for example waste transfer and duty of care records, accounting and tax requirements, and responding to lawful requests from regulatory authorities or law enforcement.
Legitimate interests: We process personal data where this is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include managing and improving our services, keeping basic records of communications, preventing fraud or misuse of our services, defending legal claims, and contacting you with relevant service information related to a previous booking or enquiry.
Consent: Where required by law, we will ask for your consent before sending certain types of marketing communications or using certain optional cookies or similar technologies. Where we rely on consent, you can withdraw it at any time using the contact details described in this Privacy Policy.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage rubbish removal and associated services you request, including arranging collections, confirming dates and times, accessing your property where authorised, and dealing with any follow up queries or issues.
To respond to enquiries and provide quotations, including assessing the nature and volume of waste from information and photographs you supply, and advising you about the most suitable services.
To manage our relationship with you as a customer, including sending service updates, appointment reminders, invoices, payment confirmations and customer service messages.
To maintain accurate internal records, such as bookings, waste transfer information, payment history and communication logs, so that we can operate efficiently and demonstrate compliance with our legal obligations.
To improve our services, for example by reviewing typical enquiries, common issues or feedback you provide directly to us, and adjusting our processes or customer information accordingly.
To protect our business and prevent misuse, including verifying information where necessary, handling disputes or complaints, and establishing or defending legal claims.
Data sharing and data processors
We do not sell your personal data. We only share personal data where this is necessary for the purposes described in this Privacy Policy, and we ensure that appropriate safeguards are in place.
We may share personal data with trusted third party service providers who act as data processors on our behalf. These may include payment processors, accounting and invoicing services, customer management or booking systems, secure cloud storage or email providers, and communication tools used to send messages, confirmations or reminders. These third parties are only permitted to process your personal data in accordance with our instructions and for the specific purposes we specify. They must also implement appropriate security measures to protect your information.
We may share personal data with professional advisers such as accountants or legal advisers where this is necessary for the management of our business or to obtain professional advice.
We may also need to share personal data with public authorities, regulators, law enforcement or courts where we are legally required to do so or where it is necessary for the prevention or detection of crime, the protection of public safety or to establish, exercise or defend legal claims.
Data retention and storage
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.
In general, we will retain basic customer and service information for the duration of our relationship with you and for a period afterwards in line with legal limitation periods and accounting requirements. For example, records relevant to invoices and payments are typically retained for a number of years in order to comply with tax and financial regulations.
Information relating to enquiries that do not lead to a booking may be kept for a shorter period, for example to respond to follow up questions or to provide a further quotation if you request it. When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.
We store personal data using secure systems and providers. We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.
Right to rectification: You have the right to ask us to correct personal data you believe is inaccurate or to complete information you believe is incomplete.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This is not an absolute right and may not apply where we need to keep data to comply with legal obligations or to establish or defend legal claims.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example if you contest the accuracy of the data or object to our processing.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: In some circumstances, you may have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to have it transmitted to another controller, where this is technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using our published contact details. We may need to verify your identity before responding to your request.
Complaints and contact
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data or legal requirements. Any updates will take effect from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Rubbish Removal Brent in the Brent area.
