Rubbish Removal Brent Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Brent provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to carry out work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Rubbish Removal Brent, we, us, our refers to the service provider supplying rubbish removal and waste collection services.
1.2 Customer, you, your refers to the individual or business ordering the services.
1.3 Services means the rubbish removal, waste collection, loading, transportation, and related services that we agree to provide.
1.4 Premises means the property, site, or location at which the services are to be carried out.
1.5 Waste means any items, materials, or rubbish that you ask us to remove, including household, garden, commercial, or light construction waste, subject to applicable waste regulations.
1.6 Booking means any request for services made by you and accepted by us, whether made by telephone, email, online form, or in person.
2. Scope of Services
2.1 We provide rubbish removal and waste collection services, which may include loading, lifting, carrying, and transporting waste from your premises to a licensed waste transfer or disposal facility.
2.2 The specific scope of work for each booking will be based on your description of the waste, the access conditions, and any photographs or information you provide in advance. The final price and scope may be confirmed or adjusted upon our arrival at the premises, depending on the actual volume, weight, and nature of the waste.
2.3 We reserve the right to refuse to collect any waste that is hazardous, prohibited, unsafe to handle, or not as described at the time of booking. This includes, but is not limited to, asbestos, clinical or medical waste, certain chemicals, pressurised containers, and any items we reasonably believe may present a health and safety risk.
3. Booking Process
3.1 You may request a booking by contacting us via telephone, email, or through any online booking system that we provide. You are responsible for ensuring that all information supplied is accurate and complete.
3.2 At the time of booking, we may provide an indicative quotation based on the information you supply. This quotation is not binding until we have inspected the waste and access conditions at the premises.
3.3 We will confirm the booking by communicating the date, approximate time window, and any applicable charges. A booking is only considered accepted when we confirm it to you.
3.4 You must ensure that an authorised person over the age of 18 is present at the premises during the arranged time to grant access, confirm the items to be removed, and make payment if payment is due on completion.
3.5 We will make reasonable efforts to arrive within the agreed time window, but timing is not guaranteed. Factors such as traffic, weather, or delays on earlier jobs may affect our arrival time. We will contact you as soon as reasonably practicable if we anticipate a significant delay.
4. Access and Customer Obligations
4.1 You must ensure that we have safe, reasonable, and unobstructed access to the premises and to the waste to be removed. This includes arranging parking and any necessary permits where applicable.
4.2 If we are unable to carry out part or all of the services because access is restricted, unsafe, or not as described, we may charge a wasted journey fee or a reasonable call-out fee to cover our time and costs.
4.3 You must clearly identify the items and waste that are to be removed. We will not be liable for removing any items that you or your representatives incorrectly identify as waste.
4.4 You agree not to include in your waste any items that are prohibited by law from being transported or disposed of with general waste, or that require special authorisation or handling without having obtained our prior written agreement.
5. Quotations, Pricing and Payment
5.1 Quotations may be given based on approximate waste volume, weight, type, and access information provided by you. The final price will be confirmed on site once our team has inspected the waste.
5.2 Prices are usually calculated based on the space your waste occupies in our vehicle, the weight and type of materials, labour involved, and any additional charges such as excess weight, difficult access, parking costs, or specialist disposal fees.
5.3 All prices will be stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.
5.4 Payment is due in full at the time the services are completed unless otherwise agreed in writing prior to the booking. We may accept payment by cash, debit or credit card, bank transfer, or other methods notified to you.
5.5 For business customers, we may at our discretion agree to issue invoices with agreed payment terms. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing late payment.
5.6 We are entitled to withhold or suspend services or future bookings if any outstanding invoices remain unpaid.
6. Cancellations, Rescheduling and Wasted Visits
6.1 You may cancel or reschedule a booking by contacting us directly. We ask for as much notice as possible so that we may reallocate our resources.
6.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation fee will normally be charged, unless we have incurred specific costs directly related to your booking.
6.3 If you cancel within 24 hours of the agreed arrival time, we reserve the right to apply a reasonable cancellation charge to cover our losses, including any allocated vehicle and staff costs.
6.4 If we arrive at the premises at the agreed time and are unable to complete the services due to your failure to provide access, your failure to attend, or because the waste is not as described, we may treat this as a wasted visit and charge an appropriate call-out fee.
6.5 We may cancel or reschedule a booking if events beyond our reasonable control prevent us from attending, including severe weather, illness, accidents, vehicle breakdown, or legal restrictions. In such cases, we will not be liable for any resulting loss, but we will offer a new appointment as soon as reasonably practicable.
7. Waste Handling and Regulatory Compliance
7.1 We operate in accordance with applicable UK waste management legislation and regulations. We will only transport and dispose of waste using appropriate licences or through authorised waste transfer or disposal facilities.
7.2 You confirm that you have the right to authorise the removal of all waste we collect and that no items are unlawfully taken from a third party or in breach of any restriction, agreement, or security interest.
7.3 Certain items may require specialist handling or may incur additional charges. These may include mattresses, electrical items, refrigerators, tyres, or other materials subject to specific disposal rules. Any such charges will be advised to you before we proceed.
7.4 If we reasonably suspect that the waste includes prohibited, hazardous, or regulated materials that we are not authorised or equipped to handle, we may refuse to collect those items or the entire load. You may still be liable for any time and travel costs incurred.
7.5 We will, on request, provide a basic record of waste collection for commercial customers, such as a description of the waste type and approximate volume or weight, in line with applicable duty of care requirements.
8. Customer Responsibilities and Warranties
8.1 You warrant that all information you provide about the premises, access, and waste is accurate and complete to the best of your knowledge.
8.2 You agree to ensure that any fragile or valuable items that you do not intend to dispose of are removed or clearly separated from the waste. We are not responsible for loss or damage to items that are mixed with, attached to, or not clearly distinguished from the waste.
8.3 You agree to supervise or designate an authorised representative to supervise the work if required and to highlight any known risks, hazards, or structural weaknesses at the premises.
8.4 You must not ask our staff to break the law, breach health and safety rules, or handle items that are unsafe. Our staff may reasonably refuse to carry out any task that they consider hazardous or inappropriate.
9. Liability and Limitations
9.1 We will exercise reasonable skill and care in providing the services. However, you acknowledge that the work involves manual handling, movement of bulky items, and vehicle access which may pose a risk of minor damage, especially in confined spaces or where access is restricted.
9.2 We will not be liable for any pre-existing damage to your property or items, or for any damage that arises due to inherent defects, weakness, or poor condition of the premises or objects being moved.
9.3 To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the services.
9.4 Our total liability for any claim arising out of a single booking, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by you for that booking, except where such limitation is prohibited by law.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded or limited.
10. Complaints and Disputes
10.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, providing details of the issue and any supporting information such as photographs.
10.2 We will investigate your complaint and respond within a reasonable timeframe. Where appropriate, we may offer to rectify the issue, provide a partial refund, or take other steps we consider fair and proportionate in the circumstances.
10.3 If a dispute arises that cannot be resolved through our internal complaints process, both parties agree to attempt to resolve the matter through negotiation before considering formal legal proceedings.
11. Data Protection and Privacy
11.1 We may collect and process personal information about you in order to arrange bookings, provide services, take payment, and manage our relationship with you.
11.2 We will handle any personal data in accordance with applicable UK data protection laws and will only use your details for legitimate business purposes, such as confirming appointments, issuing invoices or receipts, and responding to enquiries or complaints.
11.3 We will not sell your personal details to third parties. We may share necessary information with trusted service providers, such as payment processors or waste facilities, strictly for the purposes of delivering our services and meeting legal obligations.
12. Amendments to Terms and Conditions
12.1 We reserve the right to amend these Terms and Conditions from time to time. Any updated version will apply to bookings made after the date of publication.
12.2 For ongoing commercial arrangements, we will notify you of any material changes to these terms. Continued use of our services following such notification will constitute acceptance of the revised terms.
13. Force Majeure
13.1 We will not be liable for any failure to perform, or delay in performing, any of our obligations under these Terms and Conditions where such failure or delay is caused by events beyond our reasonable control. These events may include, but are not limited to, extreme weather, natural disasters, pandemics, accidents, acts of terrorism, industrial disputes, legal restrictions, or utility failures.
13.2 Where a force majeure event occurs, we will use reasonable efforts to inform you and, if possible, arrange a revised booking time once the event has subsided.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining terms, which will continue in full force and effect.
15. Assignment
15.1 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.
15.2 We may assign or subcontract some or all of our rights and obligations under these Terms and Conditions, provided that this does not materially reduce the level of service you receive.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our rubbish removal and waste collection services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the services we provide.
By proceeding with a booking and allowing Rubbish Removal Brent to carry out rubbish removal or waste collection at your premises, you confirm that you have read, understood, and agree to these Terms and Conditions.
